Stats wrong – includes excluded admin hits and more

  • Unknown's avatar
    rrickenbach · Member ·

    For the last few days, I saw that site hits by admins (namely myself) are counted, even though I have excluded them in the settings.

    I also saw that the detail pages for one site deviates from the site that gives me the stats for all pages until I reload the program (MacOS app).

    And finally, I see the stats for a page that I am connected to through Jetpack but do not have the rights to display stats. (My user has been assigned a new role.) I see the numbers on the pages for all stats, but correctly not on the detail page of the site.

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-zinnia · Staff ·

    Hey there –

    Thanks for getting in touch with these questions. The Jetpack Support team will be able to properly investigate and troubleshoot this stats situation with you. Please use this link to reach them.

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