status when a client buy a subsciption with woocommerce payment

  • Unknown's avatar
    degenballs · Member ·

    when the client buy a subscription for a virtual product it create first a order(like #01] the order begin to be pending the processing and stay at processing first issue(normally when the payment is receive the status need to be completed but it stay at processing

    2)it create a subsciption for the next payment like(#02) who is first also at pending normally when i pass the order at completed manually because the first issue, the subscription pass to active so also a second issue the subscription always stayat pending

    I have read lot of forum,aask also chat gpt and the issu will be with the gateway but i have check all the parameter and i really dont find why it dosnt work

    In the wait of answer i thanks by advance all people who can help me.

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • aleone89 · Staff ·

    Hi there,

    Apologies, but we can’t help with your issue directly because we don’t host your site on our WordPress.com managed hosting.

    To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.

    Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider. As a result, we do not have access to your site and are not familiar with the source of your issue.

    You definitely have the option to move your site to us so we can provide in-house help, using our migration plugin: https://wordpress.org/plugins/wpcom-migration/ and the site would need to be on the business plan.

    As it stands now, we cannot help since it is hosted elsewhere. The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting

    The folks in that forum are more familiar with these kinds of issues and are in the best position to help. Thanks!

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