'Stay signed In' on login page is not working

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  tonyhuby · Member · Feb 14, 2015 at 11:28 am

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  I’m not sure if it’s me/my browser with the issue, but the ‘Stay signed in’ checkbox does not appear to work on either Firefox or IE11. any ideas why? I’m the only one that uses this computer and it causes an issue when I click on a link in an email, that I end up opening my blog as a viewer no the admin. Thanks

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  jeremeylduvall · Member · Feb 17, 2015 at 3:10 pm

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  Hi Tony!

  That’s certainly odd. It seems to be working on my side. Can you make sure you have cookies enabled on both browsers? Under Firefox, this would be under Preferences -> Privacy -> History.

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  tonyhuby · Member · Feb 17, 2015 at 10:01 pm

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  Hi Jeremey. Thanks for your reply and advice. Yeah cookies are enabled on both browsers. It is very strange, as when I’m logged in on my Android (Tesco hudl) it stays logged in. I have tried logging out of the Android and checking the ‘Staysigned in’ box, but it still fails.

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  jeremeylduvall · Member · Feb 18, 2015 at 4:38 pm

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  Can you try the following?

  1. Sign out of WordPress.com using the link on the left-hand side here:

     https://wordpress.com/me/public-profile/

  2. Use the following link to reset Firefox:

     https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings?redirectlocale=en-US&redirectslug=reset-firefox-easily-fix-most-problems

     Be aware that this will reset the following:

     Extensions and themes, website permissions, modified preferences, added search engines, download history, DOM storage, security settings, download actions, plugin settings, toolbar customizations, user styles and social features will be removed.

  3. Quit Firefox
  4. Re-open Firefox and navigate to WordPress.com
  5. Sign-in to WordPress.com and make sure you check the “Stay signed in” box
  6. After logging into WordPress.com, quit Firefox
  7. Re-open Firefox and navigate back to WordPress.com

  After following all of those, can you let me know if you’re still logged into WordPress.com or if you’re presented with a login screen?

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  tonyhuby · Member · Feb 18, 2015 at 7:25 pm

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  Hi. I had read about doing this before and it was one of the first things i tried. I’ve now downloaded Google Chrome and that seems to work and keeps me logged in. Interestingly, IE11 now works properly since getting Chrome. Very odd. Thanks for your help and suggestions. It’s a workround that I can live with.

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  jeremeylduvall · Member · Feb 19, 2015 at 4:49 pm

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  That is really odd! Since Chrome and IE are now working, it seems like this is a Firefox-related issue. I just tried this again in Firefox, and it seems to be working on my side. Just to confirm again, you’re not using a private browser window and “Clear history when Firefox closes” isn’t checked under Privacy settings?

  While it’s working for you in Chrome and IE, it should be working in Firefox as well!

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  tonyhuby · Member · Feb 19, 2015 at 5:36 pm

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  Aha, I see you’re one to be beaten! No not using a private window and clear history is not set.

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  jeremeylduvall · Member · Feb 19, 2015 at 9:47 pm

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  Can you give this a try?

  1. Navigate to Privacy.

  2. Under Privacy, setup a custom setting.

  3. Set a specific “allow” for WordPress.com.

  I’ve created a screenshot of how to do this here:

  http://d.pr/i/1edru

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  tonyhuby · Member · Feb 20, 2015 at 7:06 am

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  Got it. Now working perfect. Many many thanks.

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  jeremeylduvall · Member · Feb 20, 2015 at 4:10 pm

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  Excellent!