STILL awaiting Refund

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  chinnconnor · Member · Jul 10, 2023 at 10:48 am

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  Good morning,

  I have emailed a number of times, and I am waiting for a refund of £187.20, £84.80 and £38.40 respectively. It is from 2 seperate accounts on WordPress, but charged to the same Card on both accounts.

  The first refund was issues on the 31 May 2023 (£187.20/£84.80) and the other the 4 June 2023 (£38.40)

  We are now on the 11th July!

  This is a lot of money to have just ‘Vanish’ into the ether.

  You have no contact number, as a phone call would solve this issue, and your ‘happiness engineers’ do not reply.

  Sort this out, and expedite the return of MY money. This is unacceptable.

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  davidandthao · Member · Jul 10, 2023 at 12:46 pm

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  I also have the same frustrating issue… commenting here in case someone replies with a solution

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  jmills39 · Staff · Jul 10, 2023 at 1:57 pm

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  Hello there,

  I’m sorry to hear about the frustrating experience you’re having. For this account, I see refunds for your plans have been completed. You can view this in your billing history here:
  https://wordpress.com/me/purchases/billing

  Have you checked with your banking institution or card issuers about the refunds?

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  chinnconnor · Member · Jul 10, 2023 at 2:01 pm

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  Hi, thanks for getting back in touch. I bank with the Royal Bank of Scotland, and everytime a suspicious/unprocessed refund or transaction gets anywhere near to my account, they let me know straight away.

  This is a case of WordPress not actually fulfilling the refund. Granting the refund is one thing, but actually sending the Money is another.

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  staff-totoro · Staff · Jul 10, 2023 at 8:45 pm

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  Hi there,

  When the refund is accepted by your financial institution, an Acquirer Reference Number (ARN) is created. We are not able to share that here in the forums for security reasons, but I have emailed you with this information. You can contact your bank and provide the ARN and it will allow them to find the transaction in their system so they can confirm it’s status.

  Hope that helps. Please let us know if you have any more questions.