Still billed with manual renew settings

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  opportunityprep · Member · Aug 2, 2014 at 12:58 pm

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  Even though my Upgrade settings are set at Manual Renew, I was still billed for an Upgrade renew. I also received an email prior to the billing explaining that my domain would expire if I didn’t renew, but was still billed anyway. I no longer want the domain.

  The blog I need help with is: (visible only to logged in users)

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  kokkieh · Staff · Aug 4, 2014 at 8:35 am

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  I’ve tagged this thread for staff to follow up. Please subscribe to the thread so you are notified when they respond and be patient while waiting.

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  druesome · Staff · Aug 4, 2014 at 7:24 pm

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  Hi there!

  Very sorry about the unexpected billing. I’d be glad to cancel the domain and issue you a full refund. Before I proceed, please note that canceling a domain may mean you can never get it back.

  http://en.support.wordpress.com/domains/cancel-domain/

  Once you’ve understood that, let me know so I can process the refund. Thanks!