Still didn’t get refund

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  stor3xyz · Member · Sep 7, 2018 at 11:17 am

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  I issued for a refund a long time ago and i still didn’t get it!

  The blog I need help with is: (visible only to logged in users)

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  dkmyta · Member · Sep 7, 2018 at 5:18 pm

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  Hey there,

  What was the refund specifically for?

  I’ve tagged modlook for staff to help you out with this. Staff will be in touch within a few hours to look into your inquiry.

  For more information about how to get the attention of staff please review the following documentation: https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

  Hope your issue gets resolved soon!

  Cheers

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  brookedot · Member · Sep 7, 2018 at 9:18 pm

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  Hi there,

  Our records indicate that the WordPress.com Personal plan you purchased in June was canceled and refunded shortly after it was purchased. The refund is complete on our end and there’s nothing left for us to do.

  If you still haven’t received a refund please double check a charge with WordPress then a set of unique identifiers is found on your June bank statement. It is possible that the plan was never debited thus a refund was not issued.

  You may also wish to contact your bank to see if they are able to help you locate the charge or the refund.