Still didn’t receive the refund of plan cancel

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  chrtesta · Member · Apr 20, 2021 at 6:34 am

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  Hi WordPress Team, I hope you are doing well.
  Back in March 20th, 2021, I’ve canceled my annual plan (the plan was still in the free trying period). I still didn’t receive the refund in the credit card that I’ve paid the subscription.
  Can you please check?
  Thank you.

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  justjennifer · Member · Apr 20, 2021 at 6:51 am

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  Hi there, you should be able to see when your plan was cancelled and the refund sent in your Purchases dashboard at https://wordpress.com/me/purchases

  Refunds by credit card can take up to 2 billing cycles.

  Regardless, I’ve gone ahead and flagged this thread for Staff assistance. Thanks for your patience while they get back to you.

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  staff-mckluskey · Staff · Apr 20, 2021 at 7:43 am

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  Hi there!

  Just to add to what @justjennifer wrote, I can confirm that the refund was already processed on our end.
  You may want to reach out to your bank directly to get more information.