Still getting auto billed in error

  • Unknown's avatar
    cathterrafirma · Member ·

    Can’t see purchases and was auto-billed $99 in error. Submitted a request for help and no reply yet. I have contacted my bank about this charge.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member ·

    Perhaps you have more than one username account. If so clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies before logging into it. Then check your Billing History page https://en.support.wordpress.com/billing-history/

    To manage purchases see here https://en.support.wordpress.com/manage-purchases/ and here https://en.support.wordpress.com/manage-purchases/#auto-renew

    This maybe helpful too Automattic Inc. https://automattic.com/ owns WordPress.com and other products like Akismet and VaultPress, etc. so this could be a charge related to one of them. It’s important to know that each charge is sent to the registered email address for each username account, so if you have more than one username account that could be confusing you. Also, if you have a wordpress.org account and a wordpress.com account that could be confusing you.

    Have you tried using this resource?
    To address any and all billing issues like this one we can click https://wpchrg.wordpress.com/ and we can also use this form (which works even when the main contact form is closed): http://en.support.wordpress.com/contact/?whywasi=charged

    I will tag this thread for a Staff follow up.

  • kokkieh · Staff ·

    Hi there,

    Your account has never owned any upgrades on WordPress.com, and we don’t even have payment information on file for your account.

    The site you listed in your post, swweldingandfab.com, belongs to a different account, southwestwelding, and that account owns a Premium Plan and domain.

    If that is also your account, please log in as that username and reply here, and we’ll be happy to help you cancel the plan and refund you for the recent renewal. However, we can only help the upgrade owner with this.

  • Unknown's avatar
    cathterrafirma · Member ·

    Thank you both for replying. I am trying to figure out how I can access and manage the swweldingandfab.com site from my account but am not owner of it. I set up the account and am not sure how to get my credit info off an account where I can’t access the billing but can see the plan. The billing history for swweldingandfab is also blank.
    Please let me know how to log in as that username. When I try to login, it asks for an email address and I put my email address in, it doesn’t ask for a username.

  • Unknown's avatar
    cathterrafirma · Member ·

    https://swestwelding.wordpress.com/wp-admin/admin.php?page=grofiles-editor
    This is the url I was looking at (above)

    This is the info on that page:
    “My Public Profile
    Information entered below will be displayed publicly on your profile and in Gravatar Hovercards. You may also edit your profile at gravatar.com.

    Were you looking for your API Key and other Personal Settings?

    Update Profile
    Basic Details

    These basic details just help people find out who (and where) you are.

    Username cathterrafirma”

    Notice the Username. Please help.

  • Unknown's avatar
    cathterrafirma · Member ·

    Username
    cathterrafirma
    Joined August 2015

    Email Address
    (email visible only to moderators and staff)
    Will not be publicly displayed

    Primary Site
    South West Welding LaBelle
    swweldingandfab.com

    Web Address
    http://cathterrafirma.wordpress.com
    Shown publicly when you comment on blogs.

    Interface Language
    EN
    English
    CHANGE
    This is the language of the interface you see across WordPress.com as a whole.

  • kokkieh · Staff ·

    You need to log in as the account, southwestwelding

    If you don’t remember the password for that account, follow these steps:

    Log out of this account and clear your browser cache and cookies. Then visit this link:

    https://wordpress.com/wp-login.php?action=lostpassword

    Enter the username, southwestwelding.

    That will send a password reset email to the address we have on file for that account. If you have access to the email, you’ll be able to reset the password and log into the correct account using the link in that email.

    It does appear that you’ve also submitted a ticket to our billing department, and they’ve replied to you there. Please check your email for a reply from them, as they can also help you with account recovery if needed – aside from pointing you to the correct links I can’t help you with that in the forums, as everything posted here is public and we don’t want to expose any private information like credit card info or login details here.

  • Unknown's avatar
    cathterrafirma · Member ·

    Is there a phone number for customer service? I can’t find one and feel this would more quickly resolved over the phone or with a chat with customer service.

  • Unknown's avatar
    gemmacevans · Member ·

    Hi cathterrafirma,

    Is there a phone number for customer service?

    We don’t provide phone support but you can try either of @kokkieh’s suggestions:

    1. Reset the password for the account southwestwelding and log in
    2. Check for our recent reply to your email (including the spam folder)

    Let me know how you get on.

  • The topic ‘Still getting auto billed in error’ is closed to new replies.