Why no response to earlier question on renewing domain registration/mapping?

  • Unknown's avatar
    nwynn10 · Member ·

    Trying to be patient over here. I’m quite shocked that there is no way to call WordPress customer service on the phone – but I accepted that reality, unfortunately, and wrote in to get a quick response from one of your “happiness engineers” a couple of days ago. Let’s just say, there is nothing quick about it, in fact, I haven’t received a thing (other than the automatic response letting me know that you received my question and that you would “soon” get back to me).

    I need a response on the below question today. Please respond as soon as possible so I can get this problem resolved. And yes, I did take quite a bit of my time to search through your previous forums for an answer already – what was provided did not work for me. Here goes (again):

    My credit card on file expired and so my registration and mapping expired with WordPress. As a result, my custom design has changed to a WordPress template and some more recent blog posts are not showing up.

    I tried to go to the upgrade option to upgrade the registration and mapping, but when I put in the domain name it said that was already taken and to contact Customer Support. So, here I am…

    Please let me know how best to input my new credit card info, get my custom design back, etc.

    Thanks,

    Nikki
    Blog url: http://theanomalouslife.wordpress.com/

  • andrewspittle · Staff ·

    Hi Nikki! Sorry for the delay. Since your question is about an upgrade I’ve replied through the private thread you opened. If you have any other questions feel free to reply there. Thanks!

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