Still on Free plan, when I purchased premium plan almost 1 month ago

  • Unknown's avatar
    mack5d0d5774a4f · Member ·

    I have purchased a premium plan on March 9, 2023, however it still says I am on the ‘free plan’. Can anyone address this issue for me as it has been almost a month and I am stuck in developing my webpage. Thank you.

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    staartmees · Member ·

     neurotrainingperformance.com brings me to your wordpress.com site. However you haven’t set your custom domain to be your primary address, https://wordpress.com/support/domains/set-a-primary-address/

  • staff-zinnia · Staff ·

    Good Morning @mack5d0d5774a4f

    I’m able to confirm that you do have a premium plan added to this account. In fact, you can see your upgrades, and manage them at any point, by clicking on My Sites – Upgrades.

    Go ahead and set your domain to be the primary address as suggested. If more help is needed with that process just let us know. We stay close by and are happy to help.

    Not sure if a custom email solution is on the roadmap for this project. However, I want to share that it is an affordable way to build your online brand, enhance your business, and establish trust with customers and clients.

    WP
    Add Email
    in WordPress.com Support
    3 min read
    Want to use a custom email address with your domain, such as (email visible only to moderators and staff)? WordPress.com offers an affordable, robust, hosted email solution called Professional Email, which gives you the ease of managing email from your WordPress.com account. We also offer other solutions to meet your email needs described below. At any time, only one of the email options mentioned in this gui
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