Still unable to log into my webpage on the admin end

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  oceangrovehistory507825708 · Member · Sep 7, 2018 at 3:47 pm

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  Hello, I’m still unable to log into my webpage on the admin end. I’ve logged out of oceangrovehistory507825708 and attempted to login as (email visible only to moderators and staff) but an error message comes up with ‘unable to identify (email visible only to moderators and staff)’. Someone please help me!!!

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  torres126 · Member · Sep 8, 2018 at 2:59 pm

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  Hi there, are you referring to the issue you’ve mentioned at https://en.forums.wordpress.com/topic/cannot-log-in-from-the-admin-end-of-my-website/?

  You’ll need to log into the account kimalerts to see your Dashboard. From what it seems like, you probably have forgotten the email which is owned by that account, but that’s okay! Feel free to follow the Account Recovery process: https://en.support.wordpress.com/account-recovery/

  You may be able to request a lost password using your username and just check the emails you can access for an email, otherwise you might need to fill out the form on that page.

  Let us know if you have any further questions or issues. :)

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  justjennifer · Member · Sep 8, 2018 at 3:04 pm

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  Hi there, Staff requested in that thread that you post again if you are still having difficulty, since that thread is still open please post back there for further assistance rather than posting a new forum thread on the same topic. Thanks.