Still waiting for a response from the happiness team to my billing qeuires!

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  fullbnb · Member · Jul 3, 2017 at 1:24 pm

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  I bought the personal bundle on the 7th June, and on the same day upgraded to the premium then business package. I then decided to cancel all subscriptions on the same day. The money for the business and premium was returned but not the personal bundle charged at $35.88. This is the 3rd time I have had to reach out to get an answer from WordPress! Even when I got an email saying someone would be in touch within 24 hours.

  The blog I need help with is: (visible only to logged in users)

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  justjennifer · Member · Jul 3, 2017 at 1:28 pm

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  I’ve tagged this thread for Staff attention.

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  fullbnb · Member · Jul 3, 2017 at 1:28 pm

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  Thank you

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  kokkieh · Staff · Jul 3, 2017 at 1:45 pm

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  Hi there,

  I’ve refunded the outstanding portion of your refund. You should receive the full refund in about ten business days, depending on your bank.

  This is the 3rd time I have had to reach out to get an answer from WordPress! Even when I got an email saying someone would be in touch within 24 hours.

  How did you contact us previously? The only items I see in your account history is a live chat four weeks ago, and this forum thread. Did you perhaps email us directly via a different address than the one for your WordPress.com account?

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  fullbnb · Member · Jul 3, 2017 at 3:12 pm

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  Thank you for refunding me. Yes I was on live chat and both times I was told I would be referred, but nothing came about from the referrals. This is the first time I have had to option to post in a public forum.

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  kokkieh · Staff · Jul 3, 2017 at 3:44 pm

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  Strange that I don’t see those chats in your support history. But the refund is sorted out now.