Still waiting for my refund

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  mytravelstaylove · Member · May 11, 2017 at 8:15 pm

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  I cancelled whyilovethis13 and still haven’t received my refund. Please help.

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  timethief · Member · May 11, 2017 at 8:22 pm

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  There are no pro-rated refunds so be clear on that. Refunds https://en.support.wordpress.com/refunds/ are time limited.

  WordPress.com provides a 30-day refund from date of purchase on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
  The refund period for Domain Registrations and Renewals is 48 hours.
  It takes from 1 – 2 weeks or 7 – 10 business days for the refund to be received after canceling an upgrade and requesting one.

  It is important to know that cancelled domains are not released by the registrar immediately. Also note that here’s no guarantee you’ll be able to use a domain again as it may be sold to someone else. Therefore you should cancel a domain, if and only if, you are sure you do not wish to use it again.

  Every WordPress.COM blog has a sole owner. It is the person with the WordPress.COM username account who registered the blog under that username account and a single associated email address, and who is the original Admin of the blogs registered under that username account.

  You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew.

  If you are not logged in under the correct username account then clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies prior to logging into another account

  You can manage all of your WordPress.com purchases by navigating to the Me section of WordPress.com and then choosing the option to Manage Purchases from the sidebar.

  Select any purchase in order to view options for managing it. The options available will be different based on the upgrade you choose.

  Canceling and Refunding Purchases
  https://en.support.wordpress.com/manage-purchases/#canceling-and-refunding-purchases

  I will also type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  camikaos · Member · May 11, 2017 at 9:27 pm

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  Hi @whyilovethis13. All of your upgrades have been cancelled and a full refund has been made. It will show up as two different refunds in your account. It can take up to two full weeks for refunds to show up in your account so if you still haven’t seen the funds come through two weeks from today please reach out and let us know.