Still waiting on refund…

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  tracylbusbee · Member · May 22, 2015 at 7:09 pm

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  I canceled my domain mapping on 5/13/15, the day after it was charged to my credit card. I went through the steps to cancel and refund and received the pop-up at the top of my account that it was canceled and I would receive a refund within 7 days, but have not received it as of yet. Please advise. Many thanks.

  The blog I need help with is: (visible only to logged in users)

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  tracylbusbee · Member · May 27, 2015 at 1:53 am

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  Can anyone with SUPPORT help with this issue????

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  rachelmcr · Member · Jun 1, 2015 at 12:01 pm

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  Hi there,

  I’m sorry for the trouble! The original refund didn’t go through and so it was added as credit on your account — I just issued a full refund to your credit card. It may take some time for that refund to appear on your bank statement, but you can find the refund receipt in your Billing History now.

  Please let me know if I can do anything more to help with that. :) Also, sorry for the delay getting back to you about this. In the future, you can also use our contact form to contact us directly for help with this sort of issue.