Stolen account

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  festivalinterfado · Member · Dec 2, 2022 at 5:34 pm

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  Messages are sent from my account that have not been created by me.
  Stolen account. How can I solve that?
  Messages are sent from my account that I didn’t set up.
  Stolen account. How can I solve that?

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  staff-zinnia · Staff · Dec 2, 2022 at 11:28 pm

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  Hello –

  We can take a closer look at this. Is the problem on festivalinterfado.wordpress.com or a different site? Can you tell me which email address these notifications are being sent from?

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  festivalinterfado · Member · Dec 3, 2022 at 4:53 pm

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  Yes, the problem is on festivalinterfado.wordpress.org
  And it’s associated with (email visible only to moderators and staff)

  What can I do?

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  supernovia · Staff · Dec 4, 2022 at 3:20 am

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  Could you share an example of the message that’s being sent? If you’d like, please make a screenshot:

  https://wordpress.com/support/make-a-screenshot/

  You can upload it here:

  https://wordpress.com/media

  Then update us in this thread.

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  festivalinterfado · Member · Dec 4, 2022 at 11:18 am

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  I have already upload the photo.
  The missage that my subscriptors are recibing
  It apears to my blog as a post written by my. I erase the last one, but when new one will apears, i will send to you too.

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  festivalinterfado · Member · Dec 4, 2022 at 11:18 am

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  I have already upload the photo.
  The missage that my subscriptors are recibing
  It apears to my blog as a post written by my. I erase the last one, but when new one will apears, i will send to you too.

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  festivalinterfado · Member · Dec 4, 2022 at 11:19 am

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  I have already upload the photo.
  The missage that my subscriptors are recibing
  It apears to my blog as a post written by my. I erase the last one, but when new one will apears, i will send to you too.

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  staff-totoro · Staff · Dec 5, 2022 at 1:06 am

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  Hi there,

  You are referring to the image here?

  

  When you say that you “erased the last one” can you clarify what you mean by that? Do you mean to say that a post with the title “Laundering rules and” appeared in your list of blog posts here? https://wordpress.com/posts/festivalinterfado.wordpress.com

  Or did you mean something else instead? Does a copy of this content still exist on your site at all? Also for an extra margin of safety please be sure to reset your account password, choosing a strong password that is difficult to compromise.

  • Steps to change your password here: https://wordpress.com/support/passwords/
  • Advice on how to choose a strong password found here: https://wordpress.com/support/security/

  Thanks!

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  festivalinterfado · Member · Dec 5, 2022 at 12:47 pm

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  Yes, this means he appeared on my blog list here: https://wordpress.com/posts/festivalinterfado.wordpress.com.
  But I erased all…
  Since the 3rd of December don’t appear news strange messages, so, I wait for a few days and, if we don’t have a new one, we could think that the problem is out.
  On the 3rd of December I changed the password and I have a new strong one, maybe it was enough for avoiding this message.
  Thanks for your support, I tell you if appeare again.