Stop automatic renewal

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  giyaya1 · Member · Nov 10, 2019 at 3:41 pm

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  Money has been deducted from my bank account to WordPress.com yesterday. Am not renewing my subscriptions. How do l get back the refund

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  staff-ozmodiar · Staff · Nov 10, 2019 at 8:50 pm

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  You can find instructions for cancellation/refunding here: https://en.support.wordpress.com/manage-purchases/

  However, another issue is that the WordPress.com user account that you are posting from is not the owner of any WordPress.com upgrades.

  Typically this happens because you ended up with a second WordPress.com user account at some point and THAT account is the one that was used to purchase the upgrade. You will need to log into that second account in order to cancel the upgrade.