STOP Charging me!

  • Unknown's avatar
    themeowshop2020b821efece1 · Member ·

    I couldn’t find any billing history, but wordpress did charge me USD 510 every year since 2021.

    can you please help to end of account and stop charging me.

    Self-declared URL: themeowshop
    Jetpack: Unknown
    WP.com: Unknown

    The blog I need help with is: (visible only to logged in users)

  • fstat · Staff ·

    Hi there,

    Let me help you sort this out.

    First, I want to make sure that those charges are associated with WordPress.com. To check that, please fill out the form below.

    Why was I charged?

    If the charges are indeed associated with our service, you probably have another account with us. To access that other account and cancel any upgrades, you can provide us with a transaction ID as proof of ownership. To retrieve that, please follow the instructions in the guide below.

    https://wordpress.com/support/billing-history/#retrieving-a-transaction-id

    Once you have the transaction ID, you can send it to us using this form: https://wordpress.com/wp-login.php?action=recovery

    Please do not post any transaction details in this public forum. Use the form I linked above.

    After submitting the form, our team will review it and contact you with the next steps for recovering access to your account and canceling any upgrades.

    Let me know if you have any other questions, and I’ll be happy to help.

  • Unknown's avatar
    themeowshop2020b821efece1 · Member ·

    Thanks for the reply.

    I used the “Why was I charged?”, it says the associated domain is “the-moew-shop.com”.
    But when I go to the Billing History as instructed, nothing is found. There is no purchase at all. And so I cannot retrieve the transaction ID, nor do the recovery things.

    Please help. Thanks.

  • Unknown's avatar
    staartmees · Member ·

    It’s obvious that domain is connected to another account of yours. You find the Transaction ID on your bank statement – https://wordpress.com/support/billing-history/#retrieve-a-transaction-id

  • Unknown's avatar
    themeowshop2020b821efece1 · Member ·

    Thanks, staartmees.
    But I am 100% sure that this is the only account I registered in wordpress.com. If, I mean IF, the payment is associated with another account, that would be a fraudulent use of my credit card by another person.

  • supernovia · Staff ·

    Hi @themeowshop2020b821efece1, the purchase was made with another username, for the-meow-shop.com .

    I used the “Why was I charged?”, it says the associated domain is “the-moew-shop.com”.
    But when I go to the Billing History as instructed

    Instead of going to Billing History (which won’t work because you are logged into another account), please use the Contact Support option from that form. That will put you in touch with support with all of the relevant details intact.

    OR, if you’d like to locate the transaction ID, we can email you to get that and help you recover access that way. Do not share it here in the forums, just update us to let us know you’ve got it. It’s a combination of letters and numbers.

  • Unknown's avatar
    themeowshop2020b821efece1 · Member ·

    The problem has been solved!
    Thank you all of you. You guys are awesome!! <3

  • supernovia · Staff ·

    Cheers @themeowshop2020b821efece1!

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