stopping payment on credit card

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  theeducatedmouse · Member · Feb 10, 2015 at 9:09 pm

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  I have been trying to get an answer about a cancellation. The confirmation was sent to (email visible only to moderators and staff). I have been unable to set that email up. I changed the email under account settings to a personal email. It says that it is still pending. How can I cancel my upgrade if I can’t get the cancellation confirmation email? If I don’t get an answer soon, I will have to stop payment. I placed the question in the forum area and only got a snide response that I was in the wrong forum.

  The blog I need help with is: (visible only to logged in users)

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  thatrobyn · Member · Feb 10, 2015 at 9:19 pm

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  Hey there!

  Your email notifications will go to the email you have listed here:
  https://theeducatedmouse.wordpress.com/wp-admin/users.php?page=grofiles-user-settings

  Scroll down until you see the section marked, “Account Details.”

  Adjust your email address accordingly, and then make sure you click Save.

  Additionally, if you need assistance with a cancellation, please let me know what you’re trying to cancel. I can help out, if you would like.

  I hope this helps! If you have any other concerns, drop me a note. Thanks much!

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  theeducatedmouse · Member · Feb 10, 2015 at 9:39 pm

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  I would prefer just to cancel my upgrade and not mess with the email. I would like to have the cancellation sent to my personal email. I did change my email to a personal email but it says it is still pending.

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  thatrobyn · Member · Feb 10, 2015 at 9:43 pm

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  Hi again,

  Let me look further into this issue for you — can you confirm that you are trying to cancel your Premium upgrade for the site; theeducatedmouse.wordpress.com?

  This is the upgrade that I’m seeing connected to your account:

  https://theeducatedmouse.wordpress.com/wp-admin/paid-upgrades.php?page=my-upgrades

  Thanks much.

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  theeducatedmouse · Member · Feb 11, 2015 at 5:13 pm

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  I am trying to cancel the Premium upgrade to the above site. Thank you.

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  thatrobyn · Member · Feb 12, 2015 at 1:10 am

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  Hi again!

  I am trying to cancel the Premium upgrade to the above site. Thank you.

  Thank you so much for your note!

  I’ve removed the Premium upgrade, and refunded you $99 for the purchase.

  Please let us know if you have any other questions. Thanks much!

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  theeducatedmouse · Member · Feb 13, 2015 at 3:18 pm

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  Thank you very much.

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  thatrobyn · Member · Feb 13, 2015 at 6:42 pm

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  My pleasure. If I can help with anything else, please do let me know.

  Best to you.