Stopping subscription fee

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  shinetodaysparkletomorrow · Member · Dec 8, 2018 at 10:40 am

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  I bought a year subscription in January 2018, I’ve just been charged another fee for another year. I can’t seem to find a direct line to customer service to discuss. Can someone help please and direct me in the right path. Many thanks

  The blog I need help with is: (visible only to logged in users)

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  ratneshsonar · Member · Dec 8, 2018 at 2:52 pm

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  Hi There,

  For WordPress.com sites, live chat and email is available to those with a paid plan

  You can access the live chat by going to My Sites → Help and clicking on Contact Us towards the bottom of the page. Fill out the form and click on Chat with Us underneath.

  You can find the guide for more support options here: https://en.support.wordpress.com/help-support-options/

  Let us know if you have any further questions or issues. :)

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  kokkieh · Staff · Dec 9, 2018 at 1:17 pm

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  Hi there,

  The account you’re using to post here has never bought any upgrades on WordPress.com and only owns the free site, http://shinetodaysparkletomorrow.wordpress.com/

  What is the address of the site for which you bought a plan? You’d need to be logged in as the account that owns that site to cancel the renewal or to contact live chat or email support.

  
  @ratneshsonar, if a forum thread contains the wpcomhelp tag it means the user created it via the support contact form you are directing them to above. Doing that again will only bring them back to the forums. A better way to help here would be to tag the thread for staff as someone else did in this case.

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  ratneshsonar · Member · Dec 9, 2018 at 1:21 pm

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  Thanks for the tip @kokkieh. I won’t repeat this mistake again. :)