Storage full

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  theimported · Member · Jul 9, 2018 at 9:20 am

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  I had a problem with my storage being full, I have subsequently deleted most of my posts but the storage is not reflecting this. What else do I need to do?

  The blog I need help with is: (visible only to logged in users)

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  yashitamittal · Member · Jul 9, 2018 at 11:17 am

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  Hi theimported,

  You can try clearing your cache and see if it works.

  Please log out of your account, and clear your browser cache and cookies.

  Also, make sure third party cookies are enabled in your browser.

  Solve Common Browser Issues

  Then log back in and check if storage is updated.

  Please check the following link to add additional storage:

  Get More Storage Space

  Thanks
  Yashita

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  kokkieh · Staff · Jul 9, 2018 at 11:33 am

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  Hi there,

  It looks like this might be a bug, as I’ve seen a couple other reports as well. I’ve reported the issue to one of our developers to take a look. I’ll let you know once I hear back from him.

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  theimported · Member · Jul 9, 2018 at 7:40 pm

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  I have tried clearing everything I can find, logging out of the app and the browser… nothing is clearing the storage.

  If it’s a bug, how quickly is it likely to be fixed? I live overseas and my blog is how I keep in contact with my family :-(

  Thank you
  Emily

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  thesacredpath · Member · Jul 10, 2018 at 2:28 am

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  Hi Emily, I can’t give you a time frame on when it will be fixed as I don’t know where it will be put in the priority list.

  The developers are looking at the issue and hopefully will find the bug and fix it soon.

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  kokkieh · Staff · Jul 12, 2018 at 5:27 am

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  Just an update – the cause of this bug has been found, and we’re working on getting it fixed. I’ll let you know once it is and the files in your library has been properly deleted.

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  theimported · Member · Jul 12, 2018 at 5:27 am

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  Brilliant! Thanks so much for the update :-)

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  kokkieh · Staff · Jul 16, 2018 at 6:14 am

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  I’m happy to let you know this has now been fixed, and your media library should now show the correct storage used. Thank you for bringing this issue to our attention, and for your patience while we worked on fixing it.