Storage Space Upgrade Renewal — 25GB

jovirgin · Member · Apr 27, 2017 at 3:18 pm
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Hello,

When I want to add new media to my site I have this message: “Looks like you have used 15,9 GB of your 3,0 GB upload limit (529%). Since you are close to your limit, you might want to consider purchasing a WordPress.com Premium plan”
I think I just missed the renewal of my storage update of 25 GB and now I can’t find how to just buy the same update without change my wordpress plan…
Could you please help?

Thank you in advance,
virginie

The blog I need help with is: (visible only to logged in users)
fstat · Staff · Apr 27, 2017 at 6:48 pm
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Hi Virginie,

I have tagged this topic for Staff assistance. You’ll be contacted shortly by the Support Staff.
staff-zinnia · Staff · Apr 27, 2017 at 7:03 pm
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Hi Virigina –

No problem. I’ve added the storage upgrade back to your account and emailed a manual payment link to you.

Let me know if there’s anything else I can help with.

As always, thanks for the tag fstat :)
jovirgin · Member · Apr 27, 2017 at 7:47 pm
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Hi Liz,
Thank you very much for your quick reaction, it is ok now!

Fstat, thanks for your intervention!
fstat · Staff · Apr 28, 2017 at 3:14 pm
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@jovirgin you’re welcome!

staff-zinnia, always a pleasure :)
staff-zinnia · Staff · May 3, 2017 at 4:05 pm
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jovirgin – It’s no problem at all :) Take care and best wishes!
mustafageorge · Member · May 30, 2017 at 3:12 pm
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When I want to add new media to my site I have this message: “Looks like you have used 15,9 GB of your 3,0 GB upload limit (529%). Since you are close to your limit, you might want to consider purchasing a WordPress.com Premium plan”
I think I just missed the renewal of my storage update of 25 GB and now I can’t find how to just buy the same update without change my wordpress plan…
Could you please help?

Thank you in advance,

Syma

need help with this blog https://knowledgeofislamblog.wordpress.com
mustafageorge · Member · May 30, 2017 at 3:22 pm
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When I want to add new media to my site I have this message: “Looks like you have used 15,9 GB of your 3,0 GB upload limit (529%). Since you are close to your limit, you might want to consider purchasing a WordPress.com Premium plan”
I think I just missed the renewal of my storage update of 25 GB and now I can’t find how to just buy the same update without change my wordpress plan…
Could you please help?

Thank you in advance,

Syma

need help with this blog https://knowledgeofislamblog.wordpress.com
fstat · Staff · May 30, 2017 at 3:25 pm
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I have notified the Support Staff for further assistance. They’ll reply to you here shortly.
staff-zinnia · Staff · May 30, 2017 at 6:50 pm
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Hi Syma –

No problem, I can help you with this. That upgrade did expire back in January, and is something that needs renewed each year.

I’ve re added it to your account and emailed you a secure payment link.
mustafageorge · Member · May 31, 2017 at 2:21 pm
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Hi Fstat and Lizkarkoski,

I truly appreciate your help , thanks alot!
staff-zinnia · Staff · May 31, 2017 at 2:29 pm
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It’s no trouble at all, I’m happy to help! We have received your payment too. Best wishes :)
mustafageorge · Member · May 31, 2017 at 5:08 pm
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Hi

Thank you very much, I just noticed I been billed twice yesterday and today?
staff-zinnia · Staff · Jun 1, 2017 at 11:47 am
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Good Morning –

Our system is only showing the one charge. Have you asked your bank about the duplication on the statement?

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