storage upgrade

  • Unknown's avatar
    garybaldwin57 · Member ·

    I already have an account with wordpress and want to upgrade my bandwidth/storage so how can i do this

    The site I need help with is http://www.olderfleetbandbclacton.com. It is not hosted by WordPress.com or connected with Jetpack. This site is not linked to my WordPress.com account.

  • staff-blorbo · Staff ·

    Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

    Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

    You’ll need to contact your hosting provider’s support about this.

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