storemycosmetics.com

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  rufsana66 · Member · Nov 19, 2016 at 2:22 pm

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  hi, been working on wordpress happily all day today. been messing around with the ssl features and now the website does not load at all and also is not appearing on my wordpress account? i checked my second wordpress around also as was unsure which account it was linked to , but not there either. please help – hope i have not lost everything!

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  timethief · Member · Nov 19, 2016 at 11:05 pm

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  I cannot help you simply because you failed to post the URL of the site you refer to. Do that now please.

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  timethief · Member · Nov 19, 2016 at 11:08 pm

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  Oops! I see it in the thread title.
  storemycosmetics.com is hosted by CyrusOne
  IP Address: 108.167.137.38
  Name Servers:
  ns154.ehosts.com
  ns153.ehosts.com

  That site is not on our servers. We cannot help you. You are posting to the wrong support forum.

  We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
  (1) local installs of wordpress.ORG software on your own server or
  (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.

  Also, note that we do not provide Jetpack support https://jetpack.com/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

  Some Jetpack solutions are here http://jetpack.com/support/

  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack

  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  As you are referring to a site that is not hosted here, if you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right-hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
  Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/