Streaming & the OGG File Question
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I’ve been confused about getting a decent quality encode of a video file (a trailer for my film) using videopress.com (I have a Premium account). Specifically, on the video’s page at the bottom, there is the URL to the “ogg” file. I thought I could point users to that video file if they were on a phone or tablet to have it download quickly (rather than the high-quality version here) using a link in the caption of that page that points the user to the ogg file but when I display the OGG file on my iPhone Xs it doesn’t display at all (Safari doesn’t recognize it as a video file, even though in a normal browser window, it does display fine…just the way I want it to, as a small version of the high-quality encode of the trailer).
So maybe someone can clarify 2 confusions:
1. Does the OGG file kick in somehow when WP recognizes the user is on a phone or is there actually some reason to use the URL for the OGG file that WordPress generates from the video?2. The essence of my issue is wanting to get the best encode to display. I’ve been downsizing my own video thinking it would be better to for me to do that but now I’m thinking it’s better to put up a big high-quality video and let videopress do the encoding on the server side. Is that right? Should I update a large, high-quality file and let the server figure out the best way to deliver it?
This is what happens on my iPhone with the OGG file (or OGV):
The blog I need help with is: (visible only to logged in users)
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Note that near the end of my post, I should have written, “Should I upload a large, high-quality file…” rather than ‘update.’
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Hello? This is the support forum, right? Will someone respond from WordPress.com respond to these questions, please? Thanks!
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This thread has been tagged for staff attention. Note that this forum is for free sites hosted at WordPress.com and staff only visit periodically. With a Premium plan you already have direct access to staff via Livechat support.
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I’ve had good experiences with this forum from WP staff and believe it is not exclusively for free accounts. That and I find the LiveChat feature aggravating for several reasons that I don’t want to go into here. It’s helpful to know about the ‘modlook’ tag though.
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Hi there,
but when I display the OGG file on my iPhone Xs it doesn’t display at all (Safari doesn’t recognize it as a video file, even though in a normal browser window, it does display fine
.ogv/.ogg files are used for embedding video files in HTML 5 in the
<video>tag. In your site’s case, this causes the VideoPress video player to be embedded in the post, which allows the video to be played in a browser.Beyond that, a .ogv/.ogg file link is just a link as far as your browser is concerned, and adding the link directly to your site without it being wrapped in the appropriate HTML tags won’t result in playable content.
Outside of a browser .ogv/.ogg files can only be played in a media player that has the necessary codecs installed to decode that file format. You can see more info on this file format here:
https://fileinfo.com/extension/ogv
What you’re seeing on the iPhone – your screenshot – is your device asking you which app to use to open that file as it cannot detect an app on the device which is supposed to open that file.
So you can by all means offer that file as an alternative for download, but someone will only be able to play it if they have an app on their device capable of playing that file format.
1. Does the OGG file kick in somehow when WP recognizes the user is on a phone or is there actually some reason to use the URL for the OGG file that WordPress generates from the video?
I don’t know exactly when our system would use the .ogg file rather than the .mp4 file. We likely just use both to have redundancy for where someone’s browser doesn’t support the one or the other.
I’m thinking it’s better to put up a big high-quality video and let videopress do the encoding on the server side. Is that right? Should I update a large, high-quality file and let the server figure out the best way to deliver it?
If you want high quality video to be available for people who have the bandwidth to play those, that’s what you should upload, yes. If you upload low-quality video, there’s no way for higher quality video to play on your site.
I’ve had good experiences with this forum from WP staff and believe it is not exclusively for free accounts.
This forum is not exclusively for free accounts, no, but you’ll get a faster reply and we’re better able to help you in most cases if you make use of email or live chat support instead.
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@bloodlust2019, great question. I don’t know of a way to route yourself straight to email (short of asking staff to outright disable chat for your account) but I will recommend this feature to the team.
In the meantime, if you’re sent to live chat and you don’t have time to go back and forth in real time, could you let the agent know you’d prefer to work via followup email instead?
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