Stripe add (of Pintpoint Booking pro) doesn’t work

  • Unknown's avatar
    massaber66 · Member ·

    Hello,

    When I set up my stripe account I had made payments by cb (without going through pointpoint) and everything was fine. I contacted Stripe yesterday to check with them and everything seems to be working perfectly. I’m posting the recap of our conversation below this message.

    The problem I’m having is on all my hosting payment pages!

    https://massaber66.com/la-cabane-des-anges/
    https://massaber66.com/la-cabane-aux-oiseaux/
    https://massaber66.com/la-bulle-cocon/
    https://massaber66.com/la-yourte/
    https://massaber66.com/la-roulotte/
    https://massaber66.com/le-bus/

    In fact, stripe is quite apparent, I can enter my cb numbers, but then nothing happens! It stays frozen in the submission mode with the points animation cycle. It’s endless. I have no error messages anywhere, no notification of rejection or acceptance. I don’t understand and worse, I don’t know what to do more !

    My customers are complaining that they can’t pay through Stripe and I admit I would really like to get this problem fixed. I am also have contacted Pintpoint and if they give me an answer, I will keep you posted. However, it seems that this is related to the entity in charge of my integration and payment, and since Stripe is here an add-on of Pintpoint…
    I really really hope you will help me to fixe this big problem. Thanks in advance
    Down here, the message from stripe support :
    I would understand that you would want to know if there is an issue sooner rather than later. However, regardless, while we can provide context as to what the issue might be if there are any, your platform is the entity in charge of your integration and your Checkout.

    Having this clarified, there are some questions that are best handled and investigated by them, such as revisiting their integration. Their structure is the one that exactly controls how their payment system functions and what kinds of features are available to them. I’m afraid that when working with third party platforms, there’s only a limited amount of information we can see and control about your integration, so to avoid issues in the future, it’s best recommended to reach out to them directly.

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-blorbo · Staff ·

    Hi there,

    Please contact WooCommerce support directly for help with their plugin. The forum you’re posting in now is for the hosting provider, WordPress.com, and we can only help with sites that are hosted on our servers.

    If you’re using the free version of WooCommerce you can post in their community forum, here:

    https://wordpress.org/support/plugin/woocommerce/

    Or if you’re using any premium or payment gateway add-on downloaded from WooCommerce.com you can reach live chat and email support here:

    https://woocommerce.com/my-account/create-a-ticket/

  • Unknown's avatar
    massaber66 · Member ·

    Thanks a lot. But i’m not really using Woo commerce so …? I’m going to do it anyway.

    I’ve also contacted Pintpoint (wich is my pro booking program) but still without any answer till now.

    Thanks for the links ;-)

  • The topic ‘Stripe add (of Pintpoint Booking pro) doesn’t work’ is closed to new replies.