Stripe and WooCommerce issue

  • Unknown's avatar
    ahmed5254 · Member ·

    Hi,
    our woo commerce is integrated with Stripe. wee have we are also triggering one of our external site through the membership portal.
    The flow is supposed to be like this, Stripe payment complete => Woo Commerce status complete => Woo-commerce send trigger to member portal that guest purchase is complete.

    But recently we have encountered this issue where,
    Stripe payment incomplete => Woo Commerce status complete => Woo commerce sends trigger to member portal that guest purchase is complete.

    This is a serious issue, we don’t know why it happened and we would like to know to prevent this from ever happening. Please assist us with necessary info.

    Site: https://getvippass.com/.
    WP.com: Unknown
    Jetpack: Yes
    Correct account: Unknown

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hi there, we’re not able to help with your WooCommerce issue in this forum. Can you please report this issue to WooCommerce support by asking at one of the links below?

    If you’re using the free version of WooCommerce you can post in their community forum, here:

    https://wordpress.org/support/plugin/woocommerce/

    Or if you’re using any premium or payment gateway add-on downloaded from WooCommerce.com you can reach live chat and email support here:

    https://woocommerce.com/my-account/create-a-ticket/

    Thanks!

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