Stripe Express

• 

  seeri44 · Member · May 3, 2023 at 1:39 am

  • Copy link
  • Add topic to favorites

  Hi, can I get my Stripe Express account deleted? I opened it through Woocommerce Payments on WordPress, but Stripe told me to contact WP and Woocommerce. I’m unable to submit a ticket to Woocommerce since my ‘account is not connected’. Not sure what this means, but I don’t really want to create an entire new account just to have Stripe Express deleted.

  Also, I am moving my site to Shopify – are there specific steps I need to follow to disconnect my site from WP first?

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  seeri44 · Member · May 3, 2023 at 1:41 am

  • Copy link

  Also, I don’t know what the link is, but that is not the site I need help with.

• 

  staff-totoro · Staff · May 3, 2023 at 10:35 pm

  • Copy link

  Hi there,

  It sounds like you need help with the WooCommerce plugin but have landed on the support forum for WordPress.com sites instead.

  I’ve checked with a colleague and it appears that you also successfully reached out to WooCommerce support directly, and they have replied to you in ticket #6255845 to help you there. Please check your recent reply from WordPress.com staff in your inbox.

  Thanks!