Stripe Express have been blocked

  • Unknown's avatar

    Stripe Express is blocked ,pls help ,e

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Hello there,

    This site is not hosted with us on WordPress.com, but using the open source WordPress software at another hosting provider. This is a bit different to a site hosted on WordPress.com. You can read about these differences here: https://en.support.wordpress.com/com-vs-org/

    what error message are you seeing exactly? We’ll do our best to point you in the right direction.

  • Unknown's avatar

    I have read the link you gave me, it is for me to understand the relationship between wordpress and woocommocer, thank you very much
    My current problem is that after my payment method stripe is registered through woocommerce, it is blocked because my business is high risk, and I don’t understand why?

  • Hi there,

    It sounds like you need help with the WooCommerce plugin but have landed on the support forum for WordPress.com sites instead.

    We don’t offer WooCommerce on WordPress.com (unless you are upgraded to our WordPress.com Business or eCommerce Plan) so we are not your best point of contact, but the good news is that help is available by contacting WooCommerce staff here:

    https://wordpress.org/support/plugin/woocommerce/#new-topic-0
    The folks over there are familiar with your plugin and in the best position to assist. Hope this helps point you in the right direction!

    Also since you mention that your issue is with Stripe specifically, have you contacted them in the event that the issue is on their end? It seems unlikely that a WooCommerce plugin would make a risk determination about your business, so that sounds like it is coming from Stripe directly, and not WooCommerce.

    Hope this helps point you in the right direction!

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