Stripe integration
-
Hello,
I connected my stripe account with my wordpress store, everything is done as it shoud be. It is my fifth or sixth stripe integration with WooCommerce, but there seems to be a problem, because all the orders go trough but no virtual money in the test account. I reached out to stripe and talk to one of their developers which ensured me that everything is fine and I have to write to you. He said ‘the integration process needs to be handled by WordPress directly. This is to make sure that the integration of your Stripe account with them won’t have any issues like what you’re having right now.’
WP.com: Yes
Correct account: YesThe blog I need help with is: (visible only to logged in users)
-
-
Hi there,
Apologies, but we can’t help with your issue directly because we don’t host your site on our WordPress.com managed hosting.
To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.
Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider. As a result, we do not have access to your site and are not familiar with the source of your issue.
You definitely have the option to move your site to us so we can provide in-house help, using our migration plugin: https://wordpress.org/plugins/wpcom-migration/ and the site would need to be on the business plan.
As it stands now, we cannot help since it is hosted elsewhere. The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting
The folks in that forum are more familiar with these kinds of issues and are in the best position to help. Thanks!
-
Hi there:
You’ve posted to the free support forums for websites hosted here at WordPress.com. Since your site is not hosted with us, we’re limited in what we can help with and advise. But I can get you pointed in the right direction to get help.
To get help with the Stripe integration in WooCommerce, you need to submit a new support ticket from your WooCommerce account so they can look into this for you: https://woocommerce.com/my-account/create-a-ticket/
If you still have trouble, please reach out to the WordPress community for guidance:
https://wordpress.org/support/forum/how-to-and-troubleshooting
I hope that clarifies things!
- The topic ‘Stripe integration’ is closed to new replies.
WordPress.com Forums 