Stripe online payment issue: payment does not go through, but green tick appearing

  • Unknown's avatar
    fivedockblog · Member ·

    Hello,

    I have an issue with Stripe online payments. After submitting a payment form Customers are seeing the ‘green tick’, but the details are taking a long time to process, or not even process at all.

    When payment is not not processed, a customer is redirected back to the payment form without any notification that payment was unsuccessful, which might cause some customers to be under the impression that the payment went through.

    In the Stripe account’s logs I can see tokens created, but with no following charge. Normally you would see a token and seconds later a charge. When a payment does not go through – there is a token only without a following charge record.

    Does anyone know what might cause this issue and how to resolve it.
    Thank you in advance!

    The blog I need help with is: (visible only to logged in users)

  • kokkieh · Staff ·

    Hi there,

    On what site is this? WordPress.com does not have any integration that allows you to take Stripe payments on your site.

    If this is for an online store using WooCommerce, please contact WooCommerce support here:

    https://woocommerce.com/contact-us/

    Or else contact support for whichever plugin you’re using for this integration on your site.

  • Unknown's avatar
    fivedockblog · Member ·

    Hi Kokkieh,

    Thank you for your prompt reply.
    The described issue is on a wordpress.org website, so looks like i posted my question on the wrong forum, sorry about this! But thank you for your reply – you’re most likely correct. We use Simple Pay and we got in contact with them. Hope they’ll assist us with this issue.

    Thank you!

  • kokkieh · Staff ·

    No worries :)

    I hope you can get this sorted out.

  • Unknown's avatar
    captainvelo · Member ·

    Hi

    stripe payment by credit card does not work

    error: Invalid Stripe API version: YITH_WCSTRIPE_API_VERSION

    could you help?

  • Unknown's avatar
    gemmacevans · Member ·

    Hi captainvelo,

    If you are also using WooCommerce on a self hosted site, please follow @kokkieh’s suggestion above and contact WooCommerce through this support page:

    https://woocommerce.com/contact-us/

    Best of luck getting the issue resolved.

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