Stripe payments issue

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  mychowgar · Member · Dec 5, 2022 at 8:39 pm

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  Dear Support Team,

  Recently I started to get the following failure message during renewal orders on my website. Sorry, we are unable to process your payment at this time. Please retry later.

  I do not eve see anything happening on my Stripe account side, like It never reached Stripe.

  I did check my plugin connection, and seem to be ok.

  Could you please help somehow?

  Thank you,
  Zoltán

  I don’t have a site linked to this WordPress.com account

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  supernovia · Staff · Dec 5, 2022 at 11:23 pm

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  Hey there Zoltán, could you confirm whether the site you’re referencing is hosted here with us?

  Also, these forums are for the sites hosted and managed here at WordPress.com, vs. sites using WordPress code with another host. If you’re not sure about your site, send a link, and we can point you in the right direction.

  If it is definitely hosted somewhere else, we’d recommend contacting support for your plugin first, then searching and posting in the forums for the free WordPress software if you need more help: https://wordpress.org/support/forums/