Stripe payments not completed
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Some of the orders that have occurred on our website have not been completed–i.e. the money never reached us. Stripe says it’s a problem with WordPress (or one of our plugins) not sending all the information. We successfully received payments for a while, then they malfunctioned (didn’t reach us), now they are being completed again.
The blog I need help with is: (visible only to logged in users)
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https://moreatstake.wordpress.com/ is an empty site.
What is the URL of the site in question?Is it a wordpress.ORG install on paid hosting?
If it is then you are confusing wordpress.ORG software installs on paid hosting with your wordpress.COM hosted blog. They are not the same.
The only way to resolve issues with woocommerce accounts on wordpress.ORG software installs is to contact the team directly at woocommerce.com. https://woocommerce.com/contact-us/?_ga=1.63687215.180389535.1487007371
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If the site is actually hosted by wordpress.COM then to use Stripe it has have a Business upgrade and that means you use live chat support.
Those who have a paid upgrade for a wordpress.COM site can use the “Contact Support” form, http://support.wordpress.com/contact/
The best WordPress.COM contact form to use now for Staff assistance is:
http://wordpress.com/help/contact. Live chat will be available there only if we have Happiness Engineers available to chat. When they are not available using that link results in posting to this peer support forum. https://en.support.wordpress.com/live-chat/Lastly for direct email support you can email WordPress.COM Staff at:
help@wordpress.com -
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