Stripe/ WooCommerce API Keys issue

  • Unknown's avatar
    elenahamburg · Member ·

    Hi,

    I had an issue with my Stripe payment Gateway and setup a second account by mistake when trying to login. I have communicated with Stripe and deleted this second account.

    In this process I may have done something to the API Keys and perhaps copy and pasted the incorrect keys because of this second account being registered.

    Stripe has communicated that we have deleted the account and from what they can see on their side is that the Stripe account is able to receive payments.

    The problem is on my WordPress dashboard it says ‘The public and/or secret keys for the Stripe gateway have been changed. This might cause errors for existing customers and saved payment methods. Click here to learn more.’

    Could you please advise me on what I need to do, to correct this issue so that my WordPress account does not show this error message.

    Thanks.

  • kokkieh · Staff ·

    Hi there,

    Please contact WooCommerce support directly for help with the Stripe for WooCommerce payment gateway plugin:

    https://woocommerce.com/contact-us/

    The forum you’ve posted in here only provides support for free sites hosted on WordPress.com.

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