Struggling to Get Support on Business Plan – Any Tips?

  • Unknown's avatar
    laviniav20 · Member ·

    Hi everyone,

    I’m currently in the process of launching a new website and store using WordPress and WooCommerce, but I’ve run into some challenges with getting support from customer care.

    Since I’m still learning the ropes, I opted for the business plan, which includes “Priority 24/7 support from our expert team.” However, despite sending multiple messages through the chat, I’ve been waiting for five days without receiving a response from a live agent.

    The chatbot responses I’ve received so far haven’t been enough to resolve my issues, and when I specifically requested to speak with a person, my request was overlooked. This has been quite frustrating, as I need more in-depth assistance than what the automated responses are providing.

    Has anyone else experienced delays with their business plan support? Any advice on how to connect with a real person? I’d really appreciate any tips!

    Thank you

    Lavinia

    The blog I need help with is: (visible only to logged in users)

  • staff-eleanor · Staff ·

    Hi there! I checked on the site and found an older support request related to a theme. If that is the request you are referring to, please reply the email from the team so they can continue to assist. If you meant something else, please start a new chat when signed in to your account. Include your question and any additional information (such as links, screenshots, or error messages). Our team will reply here when available. You will receive a notification and email with the reply.

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