Stuck by double authentication
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Hello,
A long series of back luck made me impossible to log to my WordPress.com account (since yesterday afternoon):- I have changed my mobile
- I also have changed my phone number
- I have reseted my old iPhone yesterday morning !!
- I have deleted my old iPhone backup on iTunes
- I am currently trying to restore the backup using TimeMachine but it is running very long and I’m stuck on blank page
So now, when I try to login WordPress, I am asked to “Please enter the verification code generated by your Authenticator mobile application.”
Also, the “Send recovery code via SMS” is sending SMS on my old phone number that has stopped yesterday !!
I cannot even connect to the support of WordPress using my account to raise a ticket, I’m using another account here.
Could you please help ? I’ll give in private all details of my account.
Thank you in advance. -
Hi,
I am sorry you are having problems logging in.
Please follow the instructions detailed here:
http://en.support.wordpress.com/security/two-step-authentication/#if-you-lose-your-deviceIf that doesn’t work, you can try the Account Recovery Form:
https://wordpress.com/wp-login.php?action=recovery
http://en.support.wordpress.com/account-recovery/#account-recovery-formHope that helps!
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Thank you Honey, I’ve filled the form. I cross fingers.
Just for info, when filling with my email, there is an automatic reply saying that I should reinitialize the password, but even when doing this, I am asked the authentication code, so it does not help.
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