Stuck!!! Unable to register, log in, or reset password

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  qfunk24 · Member · May 5, 2015 at 6:52 pm

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  I’m in a tough bind – I’m trying to log in using my professional work email, but it’s saying that the email is not recognized. I then go to sign up and register new, but there it says that the email is already registered, and it directs me to the log in page. I try the password reset, but it’s saying that the email is not in the system???

  I’m caught in a circle where I’m unable to move forward. I need to somehow free up this email for a new registration or password reset. Any clues as to how to solve this?

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  shawnajroberts · Member · May 5, 2015 at 11:01 pm

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  Hi there! Can you tell me the email address you’re trying to use? It will be redacted from public view in the forums, but I’ll be able to see it.

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  digiteir · Member · May 6, 2015 at 12:16 am

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  Hi Shawna, thanks for the quick support! It’s (email visible only to moderators and staff).

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  qfunk24 · Member · May 6, 2015 at 12:17 am

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  Woops, that previous post from digiteir (admin account) was me :) I guess you now have an additional confirmation that it’s actually me trying to get this fixed. Thanks!

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  shawnajroberts · Member · May 6, 2015 at 3:42 pm

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  Hi there! I think I’ve cleared this up for you. Can you try registering the new account with that email address again?

  https://signup.wordpress.com/signup/

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  tpqwageman · Member · May 6, 2015 at 4:15 pm

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  It worked! Thank you!

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  shawnajroberts · Member · May 6, 2015 at 6:07 pm

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  Fabulous! Sorry for the confusion. Please let me know if I can help with anything else!