Student not receiving email to confirm account. All other students successful.

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  vickischrader · Member · Apr 23, 2014 at 5:34 pm

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  Not receiving email to confirm account. We have checked and triple checked email info/typing, but nothing comes through. However, when the student goes to log in, his username is confirmed/stated as used. This tells us some stage of the process must have been successful. Have tried multiple emails and creation of new emails and WordPress accounts.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Apr 23, 2014 at 5:51 pm

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  I’ll tag this thread for Staff assistance. Will you please provide the username and the email address? The software will redact ie. HIDE the email address so only Staff can see them. After you do that subscribe to the thread so you are notified when they respond and please be patient while waiting.

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  vickischrader · Member · Apr 23, 2014 at 6:51 pm

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  email: (email visible only to moderators and staff)
  username: willthepig or willlepig

  Thanks

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  druesome · Staff · Apr 28, 2014 at 9:28 am

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  Hi there!

  Unfortunately, I could not seem find a user registered with the email address you provided. Can you verify again what email address your student used to sign up with us and what date he registered?

  In case he needs to re-register, he can do that here. To ensure that he signs up successfully, please make sure he enters a valid email address.

  For guidance, check out our support page:

  http://en.support.wordpress.com/getting-started/

  Thank you!

  Andrew D.

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  vickischrader · Member · Apr 29, 2014 at 6:33 pm

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  Hi Andrew,

  He re-registered and is still waiting for his confirmation email to activate. It doesn’t seem to want to send confirmation emails to him no matter what we try. Today will be the third or fourth class of trying.

  My email is (email visible only to moderators and staff). Via email, I can send you a screenshot from his latest attempt.

  Thanks.

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  druesome · Staff · Apr 29, 2014 at 7:14 pm

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  Hi again!

  You may upload the screenshots in your Media Library:

  https://ell4withmrsschrader.wordpress.com/wp-admin/media-new.php

  Let me know when that’s done so I can take a look.

  Can you tell me again what email address/es your student used to register his account? I really need this info to further investigate. Thanks!

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  vickischrader · Member · Apr 29, 2014 at 9:08 pm

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  Upload done.

  (email visible only to moderators and staff)

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  druesome · Staff · Apr 30, 2014 at 7:16 am

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  Hi there!

  I saw the recent signup and went ahead and confirmed it for your student. Please ask him to login and create a blog here:

  https://signup.wordpress.com/signup/

  For guidance on creating a new blog, click here:

  http://en.support.wordpress.com/register-a-blog/#adding-new-blog-to-an-existing-account

  I’m not quite sure why your student did not receive a confirmation email from us. I sent over a quick message to his email address to verify. If he can reply to it, that would be great.

  I hope that helps! Let me know if you have more questions. Cheers!