student user sign-ins not working

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  gmundorf · Member · Oct 24, 2022 at 8:10 pm

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  I use this site for our school’s student newspaper. My editors used to have accounts (under my users). Now they can’t sign in. I can’t even add them as users. We were hoping to publilsh tomorrow, but I am not sure how that will work since they can sign-in to post.

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  supernovia · Staff · Oct 24, 2022 at 11:28 pm

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  Hey there, are they signing in here? mhsvoxonline.com/wp-admin

  It sounds like you may have had them try to sign in on our services, which are not the same thing as the free software you’re using for the site.

  Here’s the difference:
  https://wordpress.com/go/website-building/wordpress-com-vs-wordpress-org/

  In short though, if you’ll have them log in using wp-admin they should be fine. And if you’d like to host with us going forward so we can take care of your installation, let us know and we’ll help you set that up. Otherwise, the best forum for the free WordPress software is over at https://wordpress.org/support/forums/ . I hope that helps!