Studio Press Error

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  evanweatherupblog · Member · Mar 3, 2021 at 12:20 pm

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  I’m trying to purchase a theme in Studio Pro. My AMEX has been declined 3 times. It’s not an AMEX. I can’t even support the contact form!! It’s giving me an error submission code. What the heck?! How do I ever speak with someone?

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  byteofgrace · Member · Mar 3, 2021 at 2:21 pm

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  Hi there,

  Sorry for the trouble with that.

  What’s the site’s URL so members of staff can take a look?

  If you have a Premium plan or higher, you have access to Live Chat Support.

  I’ve also tagged this thread for staff.

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  staff-doublebassd · Staff · Mar 3, 2021 at 2:25 pm

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  Hi there,

  I do not see any credit card authentications under your account.

  What is your site URL? Based on what you are describing, it sounds like your site is using the open-source WordPress.org software, and in that case, you would need to seek help at these forums:

  https://wordpress.org/support/forums/

  These forums are for WordPress.com-hosted sites only. If you want to know more about the differences between WordPress.com and WordPress.org you can read this document:

  WordPress.com vs. WordPress.org

  Thanks!