Sub-domain – Only the owner of the domain can map its subdomains

• 

  sunny7953b3fa89 · Member · Nov 13, 2023 at 4:29 am

  • Copy link
  • Add topic to favorites

  Hi,

  We’re trying to connect the subdomain https://help.ourdomain to helptaxlab.wpcomstaging.com. Unfortunately, when attempting to connect using “Use a domain I own,” we received the message, “Only the owner of the domain can map its subdomains.” Despite following https://wordpress.com/support/domains/connect-subdomain/, we’ve not been able to proceed further or provide the required authorization code.

  

  I have emailed the support team using the portal twice but have gotten no reponse :(

  Thank you

  Sunny

  The blog I need help with is: (visible only to logged in users)

• 

  supernovia · Staff · Nov 18, 2023 at 9:13 am

  • Copy link

  Hey there @sunny7953b3fa89, are you able to continue past that? It’s true that only the owner can set up subdomains, since you’ll need to add DNS settings (a CNAME) for it to work correctly. For example we might have someone try to connect theirname.cat.com, but they can’t use that unless they own, and can modify settings for cat.com. If it’s not letting you past that though, please let us know! We can email if needed.

  Also, this is asking you to connect a domain to a specific site. Are you trying to create a different site under the subdomain? Let us know and we can recommend accordingly. Thanks!

• 

  sunny7953b3fa89 · Member · Nov 21, 2023 at 7:10 am

  • Copy link

  Thank you for your response. The support team has helped resolve this issue for us.