Sub-domain redirecting to my mani domain in error

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  giraffemarketingnz · Member · Jan 13, 2023 at 6:59 pm

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  I have set up a subdomain https://old.elegantfurniture.co.nz/ and attached a copy of the database to it but it is directing to the main URL which is now on a Shopify site.

  How do I get the new subdomain to stop redirecting so I can still access our WP site from https://old.elegantfurniture.co.nz/wp-admin/

  The blog I need help with is: (visible only to logged in users)

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  staff-doublebassd · Staff · Jan 15, 2023 at 1:35 am

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  Hi there,
  
  It appears that the domain https://old.elegantfurniture.co.nz/  is hosted at Amazon, and you’re wanting to direct it to a site hosted at WordPress.com, correct? You will need the connection upgrade to connect the domain to your WordPress.com site:
  
  https://wordpress.com/support/domains/connect-subdomain/#adding-a-domain-connection-subscription
  
  However, I am not seeing any WordPress.com sites under the account you are contacting us from. Let me know the URL of the site you want to connect your subdomain to and if it is hosted with us here at WordPress.com.
  
  Thanks!

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  giraffemarketingnz · Member · Jan 15, 2023 at 3:07 am

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  I can see that I need to Add a Domain Connection Subscription but I can’t access our Dashboard as we have already updated the DNS records to point to the new site.

  What DNS records do I need to change them back to so we can access the WordPress site, make the changes we need to view the site form the new subdomain before updating the DNS records again?

  Does this screenshot help you identify the account I am talking about?

  

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  staff-mckluskey · Staff · Jan 15, 2023 at 9:58 am

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  I can’t access our Dashboard as we have already updated the DNS records to point to the new site.

  Oh, this is not how things work on WordPress.com, so we can’t really advise. It sounds like all the sites involved here are not using our services. I’d suggest asking at https://wordpress.org/support/forums/.

  If your site was hosted with WordPress.com, you’d always be able to access it from your WordPress.com account, regardless of the DNS records set.

  And to clear up any further confusion, we, WordPress.com, are a cloud-based platform where we manage WordPress sites, whereas WordPress.org is stand-alone software that you can download and self-host with any other hosting.

  You can find more details about WordPress.com and WordPress.org on this page:

  https://wordpress.com/go/website-building/wordpress-com-vs-wordpress-org/

  I hope that helps :)