Submissions

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  lpfons · Member · Sep 22, 2020 at 12:31 pm

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  I can no longer get into submission
  It spins then times out.
  How can I correct this?

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  supernovia · Staff · Sep 23, 2020 at 12:06 am

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  Hi, could you clarify what you’re hoping to do? Also, could you send a link to the site you’re having trouble with?

  Also, for issues with spinning / timing out / etc, you may just need to clear your browser cache or check its settings to ensure it’s allowing a script.

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  lpfons · Member · Sep 23, 2020 at 10:19 pm

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  When someone completes a form from our web site the info ends up under Submissions on the Left under Contact.

  We have to go there because of Email problems to the (email visible only to moderators and staff) Email address. They stopped coming in. A separate issue.

  However, we were able to see them in submissions. Now we can not get into submissions we get

  Error 502 Ray ID: 5d77a3b0eb0a0374 • 2020-09-23 22:18:04 UTC
  Bad gateway

  After what seems like forever but is probably a minute.

  Clearing broweser cache di dnot change anything.

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  staff-blorbo · Staff · Sep 23, 2020 at 10:23 pm

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  What is the URL of the site with the problem?

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  lpfons · Member · Sep 23, 2020 at 10:25 pm

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  DoubleJCampground.com

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  staff-blorbo · Staff · Sep 23, 2020 at 10:25 pm

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  Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  Your hosting provider’s support team may also be able to assist.