'Subscribe' button not working

• 

  alarnarosegray · Member · Jul 17, 2014 at 11:49 pm

  • Copy link
  • Add topic to favorites

  Hi,

  I’ve recently had a couple of WordPress bloggers advise me they weren’t able to follow my blog using the ‘Subscribe’ (via email) button on the left hand sidebar.

  It used to work fine. I have no idea how to fix this. Can someone please help?

  Many thanks,
  Alarna

  The blog I need help with is: (visible only to logged in users)

• 

  staff-ozmodiar · Staff · Jul 18, 2014 at 2:50 am

  • Copy link

  Do they give you any additional information? What happens when they click it? Do they get an error message?

• 

  alarnarosegray · Member · Jul 18, 2014 at 3:18 am

  • Copy link

  One said:

  “I tried to follow your blog via email (the left hand side of this page link), but the link wouldn’t work”

  The other one said they couldn’t even see the button, which should read “Go Wild”.

  I unsubscribed from the blog myself, and re-followed to see if it would work. And it seemed to go okay with me entering an email address. But logged in WordPress members shouldn’t have to do that.

  Is there a chance you could test it by trying to follow as a logged in WordPress member, as I’m not certain what other people who are members can see. Maybe the button isn’t visible as it is down the bottom of the left sidebar?

  Two people have mentioned it in the past week, none before, so I figure something must be up.

• 

  alarnarosegray · Member · Jul 18, 2014 at 3:19 am

  • Copy link

  Thank you, by the way! :)

• 

  staff-ozmodiar · Staff · Jul 18, 2014 at 5:23 pm

  • Copy link

  Follow button worked fine for me as a logged in user. Here’s what I saw:

  

• 

  alarnarosegray · Member · Jul 19, 2014 at 2:12 am

  • Copy link

  Many thanks. I will perhaps send them a snapshot, and hopefully it will be as easy as that. Much appreciated.

• 

  staff-ozmodiar · Staff · Jul 21, 2014 at 5:56 pm

  • Copy link

  Happy to help!