subscriber can't complete signup

• 

  2candance · Member · Apr 5, 2013 at 7:35 pm

  • Copy link
  • Add topic to favorites

  I have an email subscriber who, in the confirmation email, does not see a Confirm Follow button. Instead, he gets a link to the manage subscriptions page, where no blogs show up. How can this user follow my blog?

  The blog I need help with is: (visible only to logged in users)

• 

  timethief · Member · Apr 5, 2013 at 7:43 pm

  • Copy link

  We cannot work through you as an intermediary. This information as the person most likely has a browser related issue. Does this person have a WordPress.com account? If so have them post to the support forum please.

• 

  2candance · Member · Apr 5, 2013 at 7:51 pm

  • Copy link

  No, they don’t have a WordPress.com account and I don’t want to ask them to create one. So I guess this will just have to be unresolved.

• 

  timethief · Member · Apr 5, 2013 at 7:56 pm

  • Copy link

  They most likely have a browser related issue. Here is the troubleshooting drill.

  If you are not running one of the browsers and versions listed at http://browsehappy.com/ please try upgrading or switching first.

  Note: If you are using an IE9 browser in compatibility mode that makes it render as IE7 and IE7 is not supported. To disable see > http://www.sevenforums.com/tutorials/1196-internet-explorer-compatibility-view-turn-off.html

  Note 2: If you are in private browsing mode disable that setting.

  If you are running one of the browsers and versions listed at http://browsehappy.com please do these four things:

  1. Try clearing your browser’s cache:

  http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050

  2. Make sure that you have third-party cookies enabled: http://en.support.wordpress.com/third-party-cookies/

  3. Try with all browser extensions or add-ons temporarily disabled.

  4. Try enabling HTTPS: http://en.support.wordpress.com/https/