Subscriber count not updating

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  susannarjala · Member · Apr 24, 2021 at 3:36 pm

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  Hi, my ‘Email followers’ count seems to be increasing with new followers; however, my ‘WordPress.com followers’ count is stuck at 50, but a manual count shows 75+. Is there something that needs to be done on the backend to refresh this?

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  justjennifer · Member · Apr 25, 2021 at 6:49 am

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  Hi there, what’s the address of the site where you’re experiencing this issue? Once we know that we can point you in the right direction for support.

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  susannarjala · Member · Apr 25, 2021 at 8:12 am

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  Hi – it is susannarjala.com.

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  justjennifer · Member · Apr 25, 2021 at 1:25 pm

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  meta name=”generator” content=”WordPress 5.7.1″

  Hello again, so I took a look at your site and it’s using the open source WordPress software. It also looks like you’re using the jetpack plugin for your subscriptions, is that correct?

  To get help for your jetpack plugin at https://jetpack.com/support/ and there’s a forum specifically for jetpack issues at https://wordpress.org/support/plugin/jetpack

  For general help with WordPress, you’ll want to head over to https://wordpress.org/support/ where you’ll find documentation and users who have more experience with the software you are using. If you don’t have a username on the ORG forums you can register one on the top of that page.

  Just to clarify, this support forum you’ve posted to assists users with free websites hosted on the WordPress.com platform. For more information on the differences: https://wordpress.org/support/article/wordpress-vs-wordpress-com/

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  susannarjala · Member · Apr 26, 2021 at 3:43 pm

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  Hi, and I apologize for posting in the wrong forum. Thank you very much for the pointers. I will head on over to the wordpress.org support page and request for some assistance there. Thanks again!