Subscriber Import Stuck

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  rossanadaoudkyl4202584e6387 · Member · Feb 13, 2026 at 5:01 pm

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  Hello WordPress.com Support Team,

  I’m trying to import my email subscribers via CSV on my site: rossanadaoudkyl4202584e6387-xfcrm.wordpress.com

  First attempt: When I upload the CSV file and start the import, I get this error: “An unknown error has occurred. Please try again in a second.”

  After that, every next attempt shows: “The site does not accept subscriptions.”

  I’ve already checked the following:

  • The CSV has only one column: “email” (header is correct, UTF-8 encoding, no extra columns, no empty rows or invalid emails).
  • My site has the Subscribe block enabled and Jetpack connected (subscriptions/Newsletter feature is active).
  • The list size is under the plan limit (I’m on a plan that allows more than 100 subscribers).
  • I tried smaller batches and different browsers, but the issue persists.

  From what I’ve read in other forum threads, this is usually caused by a stuck import session. Could you please reset the subscriber importer state for my site? That should clear the blocked session and allow me to import again.

  Thank you so much in advance for your help — I really appreciate it!

  The blog I need help with is: (visible only to logged in users)

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  rossanadaoudkyl4202584e6387 · Member · Feb 13, 2026 at 5:40 pm

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  till waiting for reset of subscriber importer state — urgent need to import subscribers today, please help ASAP!