Subscribers not getting emails
-
Hello, I host my site through showit and host my blog through WordPress. My subscribers were getting emails until November this year. I have reached out to Showit and they said it is a WordPress issue. What can I do?
-
Hi there,
I’m not sure I understand. The only site I see under your @dabneyland WordPress.com account when I check on our end is this one: https://dabneyland.wordpress.com/
That site does not appear to have been in use for some time now. Is it possible you are referring to another site that you created under a different login? Is it the case that you are using another provider like GoDaddy, Bluehost, Hostgator, etc. instead? What is the URL of the site you are needing help with?
Happy to check in our system so we can take a closer look.
-
Interestingly enough, I somehow have both GoDaddy and Bluehost. Ugh. This is frustrating. I’d love to have everything on one site. My site is: dabneyland.com
I’d appreciate any help you can give me. I just want to email out my subscribers each week.
Dabney
-
Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with Bluehost.
Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/
https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/
Your hosting provider’s support team may also be able to assist.
- The topic ‘Subscribers not getting emails’ is closed to new replies.
WordPress.com Forums 