subscribers not receiving new posts

  • Unknown's avatar
    dancingdiane · Member ·

    Hello,
    Despite being subscribed to our website, https://eatyourveggies853760593.wordpress.com/, our subscribers are not receiving new article posts.

    When they try to subscribe again, it says they are already subscribed. I’ve checked spam and junk folders, and had others do the same, but the new articles are not in there. Can you please help?

    Two examples can be found with these “subscribed” email addresses:
    (email visible only to moderators and staff)
    (email visible only to moderators and staff)

    They subscribed through the button at the page footer, as any Internet reader can do.

    Thank you!

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hi there:

    I’m showing that the Dmp5 email is subscribed already and they received a new post notification for the post titled Let’s Talk Toppings the day it was published.

    The Michelle email is not currently subscribed to your site. Note that we don’t keep logs for subscription behavior – we just have the current status of the subscription.

    From my investigation, we are sending out the emails to current subscribers. If they sign up after your latest post was published, we don’t send a post notification email at that time. Only when a new post is published will new subscribers get that email.

    If you’re seeing the Michelle email in your subscribers list, can you give us the URL where you’re seeing that so we can take a closer look?

    Thanks!

  • Unknown's avatar
    dancingdiane · Member ·

    Thank you for your reply.

    The Michelle email does not show up in the subscriber list, even though she subscribed. When she tries to subscribe again via the button on the website, it auto replies to say that address is already subscribed. How can we fix this?

    The Dmp5 address did, indeed, receive the article the day it was posted. She did not recognize it because it came from WordPress. So, thanks for confirming. That brings me to a new question: Can we customize the “From” name in the outgoing emails to subscribers to be the name of the website (EatYourVeggies853760593.wordpress.com)? If so, how do we do this, please?

    Thanks again!

  • Unknown's avatar
    helper-heroponriki · Member ·

    The Michelle email does not show up in the subscriber list, even though she subscribed. When she tries to subscribe again via the button on the website, it auto replies to say that address is already subscribed. How can we fix this?

    I’m showing the only email that we sent to the Michelle email was one a day ago titled [your name] invited you to administer Eat Your Veggies! However, this was sent from the eatyourveggies977710054.wordpress.com website, not eatyourveggies853760593.wordpress.com.

    I’m also showing they’re not in a pending subscription state – “pending” means we sent the confirmation email to them but the confirm subscription link wasn’t clicked – so that’s not it.

    If not, can you confirm that their email address is correct? If they attempted to subscribe, we should have a pending subscription record on our end and we don’t at this time.

    That brings me to a new question: Can we customize the “From” name in the outgoing emails to subscribers to be the name of the website (EatYourVeggies853760593.wordpress.com)?

    That will automatically use your site’s Site Title as the “From” name in subscription emails. Looking at your site it looks like you don’t have one set, so to have that reflected in your new post emails, you need to add a Site Title to your site here:

    https://wordpress.com/settings/general/eatyourveggies853760593.wordpress.com

    Note that this may display that same name on the front end of your site, so check your theme settings in the Customizer to see if you can have the name set, but hidden on the front end.

    I hope that clarifies things!

  • Unknown's avatar
    dancingdiane · Member ·

    Thanks! I fixed the “From” issue above.
    I still am having trouble with the subscriber address: (email visible only to moderators and staff).

    Here is the message it gives when she tries to confirm subscription:

    Subscription Management

    Sites (3)
    Comments (0)
    Settings

    Your subscription could not be activated. It may have expired, or the email address you subscribed with is not attached to your WordPress.com account.

    This is the management page for following blogs. You will receive an email at (email visible only to moderators and staff) whenever a new post is made on these sites. Unfollow a blog to stop receiving emails from that blog. Go to Settings to stop receiving all emails from WordPress.com.

    Site Delivery Frequency Followed On Unfollow
    Site Delivery Frequency Followed On Unfollow
    jbear112
    January 6, 2016 Unfollow
    Do I Look Like A Goshdamn Historian To You?
    November 27, 2018 Unfollow
    Eat Your Veggies

  • kokkieh · Staff ·

    You’re getting that error because you’re trying to access the subscription management for the other email while still logged into your own WordPress.com account. You’re seeing the subscription management for your own account – note your Gmail address appearing in that message.

    Log out of WordPress.com completely, or open the subscription link in an incognito browser window, and you should be able to confirm the subscription.

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