Subscription

  • Unknown's avatar
    bloomsum · Member ·

    Hello, I paid for a premium subscription a day ago and decided I wasn’t going to go through with it. Knowing I somehow got charged twice of $50.88, I am requesting a total refund of $101.76

  • kokkieh · Staff ·

    Hi there,

    You did not get charged twice. You bought two separate upgrades: first a Personal Plan, which you then upgraded to a Premium Plan.

    You can see the receipts for these two separate purchases in your account’s billing history at https://wordpress.com/me/purchases/billing/

    I’ve now refunded the $25 domain transfer cost that was not refunded automatically when you cancelled. The rest of the cost was already refunded yesterday. You can also see receipts for those refunds on the billing history page.

    You should receive the full refund in about 10 business days, depending on your bank’s processing times.

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