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  nunimom · Member · Feb 1, 2021 at 6:28 pm

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  I am finding it IMPOSSIBLE to cancel this automatic renewal that is set to be completed 2/6/21. I have checked wordpress AND the Paypal I have the account linked to. Please assist.

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  supernovia · Staff · Feb 1, 2021 at 11:36 pm

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  Hey there, I don’t see any renewals associated with this account. Can you log out, then log in again using the email address that’s getting renewal notifications? That’s the one you’ll need to use to manage upgrades.

  Here’s how you can recover access if needed:

  Recover Your Account